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Is my personal information safe to give out on your site?
Yes, We value your privacy and respect. We DO NOT sell nor distribute any information collected from you to third parties.
Is my credit card information safe to give out on your site?
Yes, all of your information is encrypted using the latest updated SSL (Secured Socket Layer) protection available. We use the same level of protection that the financial institutions use to protect our customers privacy.
What methods of payment do you accept?
We accept Visa, Mastercard, American Express, and Discover via PAYPAL. We use PAYPAL as our payment processor. You will be directed to PAYPAL’s secure payment processing center upon submitting your order for online payments..
What is Internet Shoplifting?
If credit card payment is disputed by a Cardholder for any reason and the product is not returned to the Seller. This is known as Internet Shoplifting. The Cardholder is responsible for all collection costs, the maximum attorney fees allowed by law, and is punishable by jail under both Local & Federal Laws if the transaction took place acrooss state lines and/or is sent by US Mail or Equivalent. Cardholder will also be reported to all collections agencies as seen fit by our company.
Why do I have to reenter my payment and shipping information after submitting my order?
When you submit your order you will be sent to the Paypal processing center for secure payments. You will be asked to reenter your payment information if you are not a Paypal member. If you don't feel comfortable entering your financial information twice, then click the Paypal icon as your payment option and enter your information at their site.
What is PayPal?
With more than 40 million member accounts in over 45 countries worldwide, PayPal is the world's largest online payment service. PayPal makes sending money as easy as sending email! Any PayPal member can instantly and securely send money to anyone in the U.S. with an email address. They do not send any financial information by email! When you setup an account with PayPal your financial information is only accessible by you, using your email address and personal password.
How does PayPal keep my information safe?
The security of your information, transactions, and money is the core of their business and their top priority at PayPal.
PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits (the highest level commercially available). Before you even register or log in to their site, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
Once your information reaches PayPal, it resides on a server that is heavily guarded both physically and electronically. Their servers sit behind an electronic firewall and are never directly connected to the Internet, so your private information stays private.
I have a question that is not on your list, What should I do?
Contact Soy Burner Candles at soyburner@comcast.net
Currently there are no questions and answers
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